We want to make sure you can get help with Singa as easily and quickly as possible. Below you’ll find information on how Singa Support works and the different ways you can contact us.
💬 Ferdinand – our 24/7 chat bot
In Singa’s Help Center, you’ll be assisted by Ferdinand, our support chat bot, available 24/7. Ferdinand can answer many common questions about using Singa and help you find the right instructions at any time, including evenings and weekends.
Sometimes Ferdinand can't help you, for example, with refunds. If Ferdinand is unable to resolve your issue, the bot can forward the conversation to a member of the Singa support team via email, ensuring your question reaches the right person. We respond to email inquiries within 48 hours on weekdays.
✉️ Email support on weekdays
You can also contact Singa support via email. We handle support requests on weekdays and aim to respond within 48 hours. Please note, that you may still receive an automated answer from our bot Ferdinand before our human agent can answer. Email is the best way to contact us especially if:
your question requires more detailed investigation
you are experiencing a more challenging technical issue
you want to include additional information, such as screenshots or card details
📞 No phone support available
Please note that Singa does not offer phone support for consumers. All customer support is handled via chat and email. This allows us to provide thorough, consistent responses and ensures you can easily refer back to the information later.
💡 Tip for faster support
To help us assist you more quickly, please include the following in your message:
the device or service you are using
what you were trying to do
what happened or what did not work as expected
your Singa username or email address
For business-related inquiries, contact support@singabusiness.com.