Why we can’t refund subscription fees after a new billing period has started
When a subscription renews, the new billing period begins immediately, and the licensing costs associated with your account are activated for the full period. For karaoke streaming services such as Singa, these subscription fees are not based on how much the service is used but on the right to use the content during the active period. This distinction is important.
Karaoke platforms operate under music licensing agreements that require us to pay royalties to rights-holders up front for every active subscription. These fees are charged to us as soon as your subscription renews: whether or not you actually stream or sing any songs. Because we incur these licensing costs at the start of each payment cycle, we are unable to process refunds for that period once it has already begun.
Why usage doesn’t affect the fee
Music licensing for karaoke works differently from many other types of digital services. The fees we pay to rights-holders, such as publishers, songwriters, and performance rights organizations: are based on active access, not on the number of songs played. This means that as soon as your subscription renews, we are obligated to pay those fees for your account to legally provide you with access to the catalog.
Whether you sing one song, a hundred songs, or none at all, the licensing cost remains the same. Because these royalties cannot be reversed or refunded on our end, we are unable to offer refunds once the subscription has already entered a new billing cycle.
Why cancellation must happen before renewal
To avoid being charged for the next period, the subscription must be cancelled before the renewal date. This ensures that:
your subscription does not renew,
no new licensing costs are triggered,
and you are not billed for the upcoming period.
We always encourage customers to cancel ahead of time if they do not wish to continue. You must cancel at least 24 hours before the start of the next payment period.
Apple and Google subscription and refunds
Singa cannot process refunds or manage subscriptions placed through the Apple App Store or the Google Play Store. This is because all purchases made through the Apple App Store and Google Play Store are processed by Apple's and Google's own system.
Why can't Singa process purchases from the Apple App Store or Google Play Store?
Purchases and subscriptions made through the Apple App Store and Google Play Store are managed by Apple and Google. This means that:
Payments and subscriptions are processed through Apple's/Google's system
Refunds and cancellations are the responsibility of Apple/Google
Singa does not have access to Apple's or Google's systems, so we cannot make changes or process refunds for these subscriptions.
How do I request a refund or manage my order through Apple?
To request a refund or manage your subscription, follow these steps:
Open Apple Support: Go to the Apple Support website at https://support.apple.com
Sign in with your Apple ID: Use the same Apple ID you used to make the purchase
Select "Refund Requests": Find and select the option related to refund requests or subscription management
Follow the instructions: Follow the instructions provided by Apple to request a refund or manage your subscription
Learn more about Apple's refund policy
For more information about Apple's refund policy and how to manage your subscription, visit Apple's support website. We also recommend that you review Apple's Terms of Service and Refund Policy to understand your rights and options.
Please note that if a full refund for a subscription is successfully processed by Apple, your Singa Premium subscription is automatically deactivated immediately.
How do I request a refund or manage my order through Google?
You can request a refund for a Premium subscription purchased through Google by following Google's instructions or by doing the following:
Go to play.google.com.
At the top right, click your Profile picture.
Click Payments & subscriptions > Budget & order history.
For the order you want to return, click Report a problem.
Select the option that describes your situation.
Complete the form and note that you'd like a refund.
Click Submit.
Tips:
If you don't find the order, you may have bought it on a different Google Account. Find out how to switch accounts.
You’ll usually get a decision within one day but it can take up to four days.
Whether you get a refund for your purchase may depend on how long it's been since you purchased it. Please request a refund within 48 hours.