Why we can’t refund subscription fees after a new billing period has started
When a subscription renews, the new billing period begins immediately, and the licensing costs associated with your account are activated for the full period. For karaoke streaming services such as Singa, these subscription fees are not based on how much the service is used but on the right to use the content during the active period. This distinction is important.
Karaoke platforms operate under music licensing agreements that require us to pay royalties to rights-holders up front for every active subscription. These fees are charged to us as soon as your subscription renews: whether or not you actually stream or sing any songs. Because we incur these licensing costs at the start of each payment cycle, we are unable to process refunds for that period once it has already begun.
Why usage doesn’t affect the fee
Music licensing for karaoke works differently from many other types of digital services. The fees we pay to rights-holders, such as publishers, songwriters, and performance rights organizations: are based on active access, not on the number of songs played. This means that as soon as your subscription renews, we are obligated to pay those fees for your account to legally provide you with access to the catalog.
Whether you sing one song, a hundred songs, or none at all, the licensing cost remains the same. Because these royalties cannot be reversed or refunded on our end, we are unable to offer refunds once the subscription has already entered a new billing cycle.
Why cancellation must happen before renewal
To avoid being charged for the next period, the subscription must be cancelled before the renewal date. This ensures that:
your subscription does not renew,
no new licensing costs are triggered,
and you are not billed for the upcoming period.
We always encourage customers to cancel ahead of time if they do not wish to continue. You must cancel at least 24 hours before the start of the next payment period.
Apple subscription and refunds
Singa cannot process refunds or manage subscriptions placed through the Apple App Store. This is because all purchases made through the Apple App Store are processed by Apple's own system.
Why can't Singa process Apple App Store purchases?
Purchases and subscriptions made through the Apple App Store are managed by Apple. This means that:
Payments and subscriptions are processed through Apple's system
Refunds and cancellations are the responsibility of Apple
Singa does not have access to Apple's systems, so we cannot make changes or process refunds for these subscriptions.
How do I request a refund or manage my order through Apple?
To request a refund or manage your subscription, follow these steps:
Open Apple Support: Go to the Apple Support website at https://support.apple.com
Sign in with your Apple ID: Use the same Apple ID you used to make the purchase
Select "Refund Requests": Find and select the option related to refund requests or subscription management
Follow the instructions: Follow the instructions provided by Apple to request a refund or manage your subscription
Learn more about Apple's refund policy
For more information about Apple's refund policy and how to manage your subscription, visit Apple's support website. We also recommend that you review Apple's Terms of Service and Refund Policy to understand your rights and options.