We were unable to charge your payment card for your Singa Premium subscription.
What happens next?
You’ll receive an automatic reminder if the charge fails.
We’ll retry the charge up to 3 more times.
If the charge fails after the 4th attempt, your Premium subscription will be automatically canceled.
If this happens, you can subscribe again at any time.
Below are the most common reasons for a failed payment and how to fix them.
Insufficient funds
Make sure there are sufficient funds available on the account linked to your card.
If the balance is updated, the system will automatically retry the payment.
Card expired
If your payment card has expired, update it in your Singa account:
Open a computer's browser and log in to your account page.
Click your user from top right and choose Account
Under Account, click Subscription
See detailed instructions here.
Strong authentication required (PSD2)
If the charge fails even though funds are available, your bank may require strong customer authentication (PSD2). You may need to:
confirm the payment in your banking app
complete additional identity verification
Strong authentication is required for:
purchases over €30
every 6th card purchase
changes to payment methods (such as updating your card)
Read more about PSD2 here.
Card not enabled for online payments
Sometimes card settings reset, for example when a card is renewed or replaced.
Check with your bank that:
online payments are enabled for your card
your usage and spending limits allow online purchases
you have activated your new payment card
Other payment issues
As a third-party service provider, we can only see general decline codes and not detailed reasons for failed payments. If the problem continues, please contact your card issuer or bank for further assistance.