Some of our discount codes are for new customers only and can be used once per Singa account. If you’ve already used the same code before, unfortunately, you won’t be able to use another one. Please also note, that if you have an active Premium subscription, that must be terminated first before you can activate a campaign code.
Our campaigns can be briefly divided into two sections:
The codes shown in advertisements (e.g., Facebook) are exclusively for new customers.
Campaigns sent directly to you by email are also valid for returning customers who have previously used a discount code.
If, for example, you are a returning customer who has received a campaign offer directly by email but for some reason the code cannot be activated, we recommend checking the following points first:
Try redeeming the campaign using a different browser. Code activation works through a computer browser (e.g., Google Chrome). Activation does not work on a phone, tablet, or TV, as our codes are not compatible with Google or Apple.
Check that the code is valid and has not expired
Clear your browser’s cache and browsing history, then try again. Also try activating the code in your browser’s incognito/private mode.
Check your payment card settings to ensure that online payments are allowed and that your daily spending limit has not been reached.
If you are using a new payment card, make sure the card has been activated by entering your PIN code, for example at a store payment terminal.
Try another payment card or another payment method.
Check with your bank to ensure there are no blocks on payments charged by Singa.
Make sure that your computer’s firewall, VPN, or similar tools are not preventing the payment process from starting on your device or browser.