If you're having trouble with Singa, try the following first:
Restart the application
Log out of Singa and log in again with your Singa credentials
Close unused programs/apps running in the background
Check your internet connection. You can test the speed of your Internet connection at fast.com. We recommend a speed of at least 10 Mbps.
Make sure the system updates on your device are up to date. You can usually check this from the device's settings
If you are using the app on a mobile device, please also check the following:
Check that you have given the app the necessary permissions
Our mobile app requires microphone permission to launch the song view. The application uses real-time input from the microphone to calculate points for PLUS songs and graphically displays the song as it is sung.
Make sure the app is updated to the latest version
Uninstall and reinstall the app from the app store (Google Play Store or App Store)
If the issue persists, please contact us at support@singa.com