Singa Support
Here you can find answers to some of the most common questions we receive
What's New
Discover the latest updates, features, fixes, and tips in Singa! Stay informed on new functionalities to enhance your experience.
What's New - October 2025Stay in the loop with the latest updates and see what’s trending among music lovers this month!
What's New - September 2025Stay up-to-date by checking out the newest updates and exploring what's trending and popular among music lovers this month.
What's New - August 2025Check what we have been up to in July!
What's New - July 2025Check the newest updates and most sung songs in July!
What's New - June 2025Summer’s heating up, and so are our latest updates! We’re excited to share what’s coming your way this June!
What's New - May 2025May kicks off with a sunny start! Here’s what’s new:
What's New - April 2025Exciting updates have landed at Singa! Check 'em out here!
What's New - March 2025March kicks off with a fresh start! Here’s what’s new:
What's New - February 2025Enjoy a smoother, smarter experience with new song filters, better artist images, improved search, karaoke previews, and clearer subscription details. See what's new this month!
What's new - January 2025January kicks off with a fresh start! Here’s what’s new:
What's New - December 2024As the year comes to a close, we're excited to share the latest updates, news, and seasonal highlights. Here's what’s new this month:
What's New - November 2024Discover the latest updates, features, fixes, and tips in Singa! Stay informed on new functionalities and offers to enhance your experience.
For what purposes may I use Singa Karaoke for private individuals?In what environments am I allowed to use Singa Premium?
In which countries can I use Singa?Check where in the world you can use your Singa account
Technical requirementsPlease see this for the technical specifications required to use Singa.
Supported platformsSinga’s motto is “sing anytime, anywhere”, and we try to live by it. You can use Singa on your computer, mobile device and Smart TV.
How to connect your mobile phone, tablet or computer to your Smart TVThis is how you connect Singa karaoke from your device to your Smart TV
Singa with Android Smart TVHow to activate Singa in Android Smart TV?
Singa song catalogSinga's catalog has over 100 000 songs, so there's something for everyone! Learn more about how to use our constantly growing music library.
Using external display and the pop up playerCreate a better user experience with Singa karaoke using a separate display for karaoke
How do I install and login to the Apple TV app?Learn how to install Singa on your Apple TV
How to update your Singa appMake sure you are using the latest version of the app for the best experience.
Recording and saving songs with SingaIt's not possible to save or record songs with Singa, but read below what you can do instead.
Meet the all-new Singa web browser app!Singa web browser app has a new look!
What payment options are available for a subscription?Here are the options available to pay for your Singa subscription
Why have I been charged for the Singa subscription several times?Duplicate billing for Singa Premium
EU Payment Services Directive and strong customer authentication
I have canceled my subscription but I am still being charged?Singa Premium subscription has been cancelled, but the payments are still being charged?
Redeem a gift cardSinga has two options to redeem gift cards
Redeem a voucherHow to redeem voucher-gift cards provided by other company than Singa
Redeem a discount couponLearn how to redeem your discount code today and start saving big on your purchases.
How do I delete my account?Instructions on how to close your Singa account.
How can I change my payment card?Change your payment card to your Singa subscription
New email address and email related issuesHow do I update my email address in my Singa account?
Change or reset your passwordYou can change your password if needed or in case you have forgotten your password, you can always do a password reset.
I want to switch from a Facebook login to a regular login. What do I do?This is how you can log into Singa without connecting to Facebook
How do I get a receipt of my purchase?You can find your receipts by logging in to your Singa-account
How to create a playlistYou can create your own lists of songs.
How do I change the pitch of a song?This is how you can change the song's pitch
The backing vocals and support vocals of Singa karaokeWhy do some songs have backing or support vocals, and how can they be effectively used?
Internet connection, recording audio and downloading songs to a deviceCan I use Singa without an internet connection and can I download songs to my device? Can I record audio with Singa?
How to request songs?How can I get my favorite song in Singa?
Would you like to have your own song in Singa?How to get your song added to Singa
How to request songs in venues?Search for Singa venues nearby, check in, and send song requests swiftly from the mobile app.
Where does Singa get the background tracks?Singa's background tracks
Can I buy song backgrounds from Singa?
I’m experiencing problems with SingaIf you are having issues with the app (e.g. unexpected crashes or songs not loading properly), try if these check-ups will solve the problem
I subscribed to Premium but can still only sing 3 songs for free - what can I do?I subscribed to Premium but can still only sing 3 songs for free. What can I do?
I am only able to sing three songs. Why is that?In this article, we will explain the most common reasons why the app or web page only allows you to play three songs.
Payment failedI received an email regarding payment failure, what does it mean?
I reported a problem with a song and it hasn't been fixed yet. What's the holdup?Errors in karaoke songs
Why can't I find all the songs I want to sing or why some songs have been removed?How can I leave a song request? Why some songs have been removed from Singa?
Audio issues in SingaNo audio in Singa?
How to report a faulty song?Is the song not working properly or does it have the wrong lyrics? See here how you can report the song to us