All Collections
Singa Support
Common Problems & Solutions
I’m experiencing problems with Singa
I’m experiencing problems with Singa

If you are having issues with the app (e.g. unexpected crashes or songs not loading properly), try if these check-ups will solve the problem

Written by Daniella Lassas
Updated over a week ago

If you're having trouble with Singa, try the following first:

  • Restart the application

  • Log out of Singa and log in again with your Singa credentials

  • Close unused programs/apps running in the background

  • Check your internet connection. You can test the speed of your Internet connection at We recommend a speed of at least 10 Mbps.

  • Make sure the system updates on your device are up to date. You can usually check this from the device's settings

If you are using the app on a mobile device, please also check the following:

  • Check that you have given the app the necessary permissions

Our mobile app requires microphone permission to launch the song view. The application uses real-time input from the microphone to calculate points for PLUS songs and graphically displays the song as it is sung.

If the issue persists, please contact us at

Did this answer your question?