If you're experiencing issues with the Singa app, follow these steps. These common fixes resolve most playback, login, and performance problems.
Basic troubleshooting steps
1. Restart the Singa app
Fully close the app and then reopen it to refresh the session.
2. Log out and log back in
Sign out of your Singa account and sign in again using your Singa credentials.
3. Close unused apps
Close other applications running in the background to free up memory.
4. Check your internet connection
Singa requires a stable internet connection to stream songs and load lyrics. You can test your speed at fast.com. We recommend a connection of at least 10 Mbps.
5. Update your device’s operating system
Ensure your device is running the latest available OS version. You can check this under your device’s System or Software Update settings.
6. Restart your device
A full reboot can clear temporary files and fix unexpected behavior.
Mobile device troubleshooting (iOS & Android)
If you're using Singa on a mobile phone or tablet, make sure the following is in order:
7. Check app permissions
Singa requires certain permissions to function correctly.
Microphone access is needed to launch the singing view and for PLUS song scoring. Check that microphone permissions are enabled in your device settings.
8. Update the Singa app
Make sure you have the latest version from the App Store or Google Play Store. New releases often include important bug fixes.
9. Check available device storage
Low storage can cause apps to behave unpredictably or prevent updates from installing.
10. Clear app cache (Android only)
If the app is slow or freezing, clearing the cache may help. Go to: Settings > Apps > Singa > Storage > Clear Cache.
11. Reinstall the app
Remove the Singa app and reinstall it from the appropriate app store for a clean installation.
Connectivity & audio troubleshooting
12. Check Bluetooth devices
If you're using Bluetooth speakers, microphones, or headphones, try:
Disconnecting and reconnecting the device
Turning Bluetooth off and back on
Testing whether Singa works without Bluetooth
Note: Bluetooth latency may affect scoring or timing. See the more detailed article on solving sound problems here.
13. Try a different network
Switch between Wi-Fi and mobile data to determine if the issue is network-related.
14. Disable VPNs or proxies
VPN services can interfere with streaming, login, or content availability. Try turning them off temporarily.
TV & casting troubleshooting
15. If you are using a TV (AirPlay, Smart TV apps)
Make sure both the TV and your device are on the same Wi-Fi network
Restart your TV and casting device
Reconnect the casting session
Ensure the TV app is up to date
Try restarting your router if casting fails frequently
If you suspect a wide issue, check our official status page to confirm whether there are ongoing outages.