Payment failed

I received an email regarding payment failure, what does it mean?

Written by Natalie
Updated over a week ago

Singa Premium-subscribe payment failed

You will receive an automatic reminder if your payment card cannot be charged. The payment system will try to charge your card 3 more times. The subscription will be canceled automatically if the charge is declined even after the fourth attempt. There are several reasons a charge may fail, including the most common ones below.

No sufficient funds

Check that the account connected to your card has a margin. The payment system will try to charge your card again. When the fourth attempt fails, the order is automatically canceled. You can subscribe to Premium again if this happens.

The payment card is due

To change your expired payment card, log in to your Singa account through a browser. Through the profile, you will find a billing section in the settings where you can add your new card. See our instructions here.

EU payment service directive PSD2

If the charge fails despite the account's margin, it may be because you did not perform a strong authentication (PSD2). You may need to go through additional steps to verify your identity when purchasing or ordering online with your card.

Changing the payment method also requires strong authentication, i.e., always paying attention to these things, for example, when changing your card. All purchases over € 30 and every 6th purchase require strong authentication. Read more about the PSD2 Payment Services Directive here.

The payment card is invalid

It often happens that the payment card purchase settings have been reset, for example, if the card has been changed. Check with your online bank to see if your card's online purchases are approved and if the usage limit is so high that you can make purchases.

Other problems with charging

As a third party, please note that we may not receive or view any information related to payment other than general codes related to payment transaction declines. Therefore, you should always contact your payment card issuer if you have any payment problems.

If you need more information or assistance with your Singa account, please contact

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