We were unable to charge your payment card for your Singa Premium subscription.
What happens next?
You’ll receive an automatic reminder if the charge fails
We’ll retry the charge up to 3 more times
If the charge fails after the 4th attempt, your Premium subscription will be automatically canceled
If this happens, you can subscribe again at any time
Most common reasons for a failed payment
Insufficient funds
Make sure there are sufficient funds available on the account linked to your card.
If the balance is updated, the system will automatically retry the payment.
Card expired
If your payment card has expired, update it in your Singa account:
Open a computer's browser and log in to your account page.
Click your user from top right and choose Account
Under Account, click Subscription
See detailed instructions here.
Strong authentication required (PSD2)
If the charge fails even though funds are available, your bank may require strong customer authentication (PSD2). You may need to:
confirm the payment in your banking app
complete additional identity verification
Strong authentication is required for:
purchases over €30
every 6th card purchase
changes to payment methods (such as updating your card)
Read more about PSD2 here.
Card not enabled for online payments
Sometimes card settings reset, for example when a card is renewed or replaced.
Check with your bank that:
online payments are enabled for your card
your usage and spending limits allow online purchases
you have activated your new payment card
Other payment issues
As a third-party service provider, we can only see general decline codes and not detailed reasons for failed payments. If the problem continues, please contact your card issuer or bank for further assistance.
What happens when the account now has funds for the overdue payment?
If the payment has only been charged three times, the system will automatically try to charge the payment one more time. In this case, no action is required from you. If the fourth charge has failed, the subscription has been automatically closed and you must place a completely new subscription through your Singa user account. You will always receive an email about failed payment attempts.
How can I ensure that payments are automatically taken from my account in the future?
You can help ensure that future charges are successful by checking the following:
Your payment card is still valid and has not been closed or replaced
Your card has sufficient funds at the time of the charge
Online and recurring payments are allowed in your bank's settings
Any strong authentication (PSD2) has been completed as requested by your bank
If you have received a new card, please ensure that the new card has been activated and updated in your Singa account
Your bank does not block international or automatic card charges
If the payment failed previously due to a temporary issue, the system will automatically retry the charge later. You usually do not need to do anything special as long as the payment method is working normally and there are funds in your account.