You can try restoring your purchase if you have a Premium subscription via Google or Apple but it seems inactive and you can only sing 3 songs. The reason behind the issue can be something else, so make sure to check the broader help article on the subject in this article.
The details of a completed purchase don't always make their way to our system, which can cause the subscription to not show as active in our system and on your Singa account. This is likely to happen with the App Store and Google Play subscriptions. Please see below for steps to restore the purchase on iOS and Android.
Please also note that any refunds and subscription cancellations must always be handled through Apple or Google's own support, because unfortunately Singa cannot process these refunds. In cases where your subscription through Google or Apple is not activated after purchase, we recommend placing your subscription using a computer browser on our website at singa.com.
Why Singa doesn't always "see" your Google or Apple subscription
When you subscribe to Singa Premium through the App Store or Google Play, you're not actually paying Singa directly; you're paying Apple or Google, and they act as the middleman. That has two big consequences:
1. We don't process the payment or manage the subscription ourselves.
Apple and Google run their own closed billing systems. They handle the credit card charge, the renewal, the cancellation, and any refund, and they don't give app developers like Singa direct control over any of that. We can't issue a refund on their behalf, we can't change your renewal date, and we can't move money around in their system. That's why cancellations and refunds always have to go through Apple's or Google's own support channels instead of ours; it's simply not our system to change.
2. We only find out about the subscription when they tell us — and that "telling" step can fail
After you pay, Apple/Google are supposed to send Singa a signal (a receipt or a server notification) confirming "this account now has an active subscription." Our app then reads that signal and unlocks Premium. Normally this happens instantly. But it depends on:
The purchase receipt actually reaching our servers (network hiccups, delayed webhooks, or app-side glitches can interrupt this)
That receipt being tied to the correct Singa account
That second point is the more common culprit. Apple and Google identify you by your Apple ID or Google account; not by your Singa email. If you're logged into the Singa app with a different email than the one linked to your Apple/Google ID (or you've used more than one Singa account over time), the purchase can get "attached" to a Singa account you're not currently logged into. To you, it looks like Singa lost your subscription, but really, it's sitting active on a different account, waiting for you to log into it.
What usually fixes it:
"Restore purchase" in the app re-triggers that signal and re-checks it against your current login (Google subscriptions)
Making sure you're logged into the Singa account tied to the email actually attached to the subscription
For future subscriptions, buying directly on singa.com through a browser avoids this whole handoff, since we then process it ourselves
For subscriptions started via the Apple's App Store:
The reason why your subscription made through Apple is missing from your Singa account is primarily because it has been redirected to another Singa account via the Apple ID you are using. This means that you need to use a different email address or Singa user to log in to the subscription. It may also be an email address that you no longer use. You can find out the correct email address with our instructions.
In some cases, the restore purchase function may also help, if you have first made sure that you do not have another Singa account with a different email address to which the subscription could have been redirected.
Here is how:
Open the Singa app on your device.
Open your profile by tapping the profile picture/silhouette in the top right corner.
Find the "Subscription settings" section in the list.
Tap "Restore purchase."
For reference, you can check Apple's guide from here.
NOTE! If you can't restore your purchase or can't find the right account and need to request a refund, please see Apple's instructions here.
For subscriptions started via the Google Play Store
If your Google subscription doesn't appear, you can try to restore it. Please note that the menu system on Android devices might differ slightly depending on the manufacturer.
Open the Settings app on your device.
Tap "Applications," "Manage applications," or similar.
Tap Singa
Tap "Force close"
Open the Singa app normally.
Check if the Premium subscription is now active (e.g., the app's Profile menu does not mention "Free songs left: 3"
If your Singa account is missing a Google subscription, it could also be because it has been redirected to another Singa account. This means you need to use a different email address or Singa username to sign in to your subscription. It could also be an email address that you no longer use. You can find out the correct email address with our guide.
NOTE! If you can't restore your purchase or can't find the right account and need to request a refund, please see Google's instructions here.