If Singa is crashing, freezing, not loading songs, or behaving unexpectedly, try the steps below. Most issues can be resolved in a few minutes.
Before you begin
First, check whether there's a known service disruption:
👉 Visit the Singa Status Page
If there are no ongoing issues, continue with the troubleshooting steps below.
Quick fixes (try these first)
1. Restart the Singa app
Completely close the app and open it again.
2. Sign out and sign back in
Logging out and back in refreshes your account session and can solve many playback and login issues.
3. Restart your device
A simple restart often fixes temporary software problems.
4. Check your internet connection
Singa requires a stable internet connection.
Test your connection speed at fast.com
We recommend at least 10 Mbps
Try switching between Wi-Fi and mobile data
If songs won't load or playback is slow
Update the app
Make sure you're using the latest version of Singa from the App Store or Google Play Store.
Update your device
Install the latest available operating system updates for your device.
Close other apps
Running many apps simultaneously can affect performance.
Disable VPN services
VPNs and proxy services can sometimes interfere with streaming and content availability.
Mobile devices (iPhone, iPad & Android)
Check app permissions
Singa requires microphone access for:
Singing view
Song scoring (Singa Plus)
You can review permissions in your device settings.
Check available storage
Low storage space may cause crashes, slow performance, or failed updates.
Android only: Clear app cache
Go to: Settings → Apps → Singa → Storage → Clear Cache
Reinstall the app
If problems continue, uninstall and reinstall Singa.
Audio or Bluetooth issues
If you're using Bluetooth speakers, headphones, or microphones:
Disconnect and reconnect the device
Turn Bluetooth off and back on
Test Singa without Bluetooth connected
Note: Bluetooth connections may introduce audio delay that can affect timing and scoring. Check also our audio issue help article here.
TV, AirPlay, and casting issues
If you're casting Singa to a TV:
Make sure both devices are connected to the same Wi-Fi network
Restart your TV and casting device
Reconnect the casting session
Check for updates on your TV or streaming device
Restart your router if connection issues continue
Still having problems?
If none of the steps above solve the issue, contact Singa Support. To help us investigate faster, please include:
Your device model
Operating system version
Singa app version
A description of the issue
Screenshots or screen recordings (if available)
You can contact support through the Help Center chat or by email.