We understand how frustrating unexpected charges can be. If you are still being charged for your Singa Premium subscription after you have cancelled your subscription, it is usually due to one of the following:
Your subscription cancellation was not completed successfully.
Your subscription was placed through the App Store or Google Play and has not been cancelled there.
You have multiple Singa accounts and one account still has an active Premium subscription.
The charge is related to a billing period that started before you cancelled your subscription.
A previous charge has failed and will be re-charged at a later date.
⚠️ Please note: Deleting the Singa app from your device does not cancel your subscription. You must always cancel your subscription separately from the service through which it was purchased.
I cancelled my subscription months ago. Why am I being charged now?
Sometimes, a subscription charge may fail for the following reasons:
Your payment card has expired
Your account has insufficient funds
Your bank has blocked the charge
In these situations, the system may try to charge a previously due payment again at a later date. Even if your subscription has already been cancelled, any open charges that occurred before the cancellation may still be charged.
I only used Singa for a certain period of time. Why am I still being charged?
Singa Premium is a recurring subscription that automatically renews until it is cancelled. If you have stopped using the service or deleted the app from your device, your subscription will not end automatically. You must always cancel your subscription separately.
Was the cancellation left incomplete?
If the cancellation flow was interrupted or not confirmed, the subscription may still be active. You can check your subscription status by logging into your Singa account, go to Account, and select Billing. In the Billing section, you can check the validity of the subscription for that account and, if necessary, cancel the Premium subscription. Our system always sends a confirmation of a successfully canceled order to the email address associated with your Singa account.
Do you still have an active Premium subscription on another account?
In the settings under Account, you can check with which email address the account was created. You can also try using different email addresses to see if you have more than one Singa account by pressing the "Forgot your password?" link on the login page.
You will receive an error message if an account has not been created with your e-mail address. Correspondingly, if an account exists, you will receive a link in your e-mail to change the password. Instructions for password recovery here.
Google and Apple subscriptions
Cancellation must be done through the same store you originally used. The subscription could have been made via Google Play or Apple. Check the status of your subscription by logging into the accounts mentioned above and verify your subscription status from your purchases. Cancel the subscription if necessary. App stores may charge you if you canceled too close to your renewal date.
If you subscribed through the Apple App Store, check your Apple subscription settings.
If through Google Play, check your Play Store subscriptions.
Please note that by accepting the subscription, you also accept the Terms Of Use. You will be charged automatically if the subscription is not canceled in time.
Why can’t Singa cancel App Store or Google subscriptions for me?
Because Apple and Google control their own billing systems; Singa cannot access or modify them.
Will I get a refund?
A refund cannot be granted if the cancellation has not been made or if the cancellation has been made after the start of the current billing period. Refunds for payments made through Apple and Google must be applied for directly through the Apple's support.
Please note that if Apple or Google successfully processes a full refund of your subscription, your Singa Premium subscription will be automatically closed immediately.