If your account has been charged for Singa Premium more than once in the same month, it is usually due to one of the following:
You have two active Premium subscriptions (most common reason)
The most common reason is that Premium is subscribed to two different Singa accounts using different email addresses. If you are not sure which email address was used to create the second account:
Use the password reset feature and try different email addresses
If the email address has a Singa account, you will receive a password reset email
If the address does not have an account, you will receive a message stating that the email is not associated with an active Singa account ("The username or email you entered is not associated with an active Singa account")
Also, be sure to check your spam folder.
Your payment card is also used on another Singa account
Your payment card may be linked to a Singa Premium subscription for a family member or other person, for example. It is worth checking their account as well if you suspect this is possible.
Here's how to check if your account has an active Premium subscription
Log in to Singa.
Select My Account.
Open Subscription.
The page will show you if the user account in question has an active Premium subscription.
Found an extra subscription?
You can cancel an unnecessary Premium subscription using these instructions.
If you subscribed through the App Store or Google Play
Apple and Google process their own payments. If you need a refund for an subscription placed through them, please contact them directly:
Google Play Support
Need more help?
If you can't find the extra subscription or are unsure where the charge came from, please contact our customer support at support@singa.com. We'll help you sort it out.