We understand how frustrating unexpected charges can be. If you've canceled your Singa subscription but still see charges, the most common reasons are that the cancellation didn’t complete, the subscription was purchased through a third-party app store (Google or Apple), or you may have multiple accounts. This article helps you identify the cause and stop further charges.
What to do next
Verify which platform your subscription was created on
Make sure only one of your Singa accounts has an active Premium subscription
Contact the relevant app store if the subscription was purchased there
Other reasons may be:
Several user accounts have been created with different e-mail addresses, and an active Premium subscription has remained in one of the accounts.
Your payment card is connected to the subscription of a different user (for example, a friend or family member)
Some banks process payments late, so charges can appear up to several days after cancellation. These are not new charges.
Deleting the app
Please note that the subscription should always be canceled first to avoid your payment card being charged in the future. Deleting the Singa app from the device does not cancel the subscription.
Your cancellation didn’t complete
If the cancellation flow was interrupted or not confirmed, the subscription may still be active. You can check your subscription status by logging into your Singa account, go to Account, and select Billing. In the Billing section, you can check the validity of the subscription for that account and, if necessary, cancel the Premium subscription.
Still have an active Premium subscription on another account
In the settings under Account, you can check with which email address the account was created. You can also try using different email addresses to see if you have more than one Singa account by pressing the "Forgot your password?" link on the login page.
You will receive an error message if an account has not been created with your e-mail address. Correspondingly, if an account exists, you will receive a link in your e-mail to change the password. Instructions for password recovery here.
Google and Apple subscriptions
Cancellation must be done through the same store you originally used. The subscription could have been made via Google Play or Apple. Check the status of your subscription by logging into the accounts mentioned above and verify your subscription status from your purchases. Cancel the subscription if necessary. App stores may charge you if you canceled too close to your renewal date.
If you subscribed through the Apple App Store, check your Apple subscription settings.
If through Google Play, check your Play Store subscriptions.
Please note that by accepting the subscription, you also accept the Terms Of Use. You will be charged automatically if the subscription is not canceled in time.
Why can’t Singa cancel App Store or Google subscriptions for me?
Because Apple and Google control their own billing systems; Singa cannot access or modify them.
Will I get a refund?
Refunds depend on the platform where you purchased the subscription. Apple/Google payments must be refunded through their own systems. No refund can be granted if the cancellation has not been made or if the cancellation has been made after the start of the current billing period.